Posted by Vince Wadhwani on May 01, 2006

There has been a call put out to call Apple and complain about MacBook Pro issues on May 20th. Being a new MacBook Pro owner myself, I can say it's tempting. While I like my MacBook it definitely runs hot and has plenty of software bugs too.

I was initially a little skeptical about this approach but it might actually work. Having spent a few years working at the big fruit, I have been in my share of meetings where we discuss ongoing customer problems with hardware and decide how to remedy it. Recall? Rebate? Case by case? Ignore? Replace? All options. The problem is that it takes weeks for all the data to get filtered from the Customer service reps to Hardware Engineering.

Bad PR might be the only force capable of moving Apple quickly on this issue because I am certain that they were fully aware of all the hardware and software problems before they made the call to ship. If nobody complains then they will continue this strategy of shipping product with problems next time around (they've been doing it for years now..)

Anyway, if you have a MacBook Pro you might as well call. Chances are you are at least within the 90 days support window. Also, might I suggest AppleCare this time around?